Reference

Terms That Govern Your 11x Account

These terms set out the rules for opening and using your 11x account. Access depends on your local law and eligible region, so read through before you deposit via bKash, Nagad or Rocket and start using the lobby.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessUpdates notified in-app
11x Terms That Govern Your 11x Account
TERMS QUERIES

Reach Us About These Terms

Live Chat Open the chat widget from any page inside your account. Our team can clarify a specific clause, walk you through an account action, or escalate a formal dispute.
Email Support Write to our support address for written records of your query. We aim to respond within one business day and will reference the specific term you asked about.
Account Help Centre The Help Centre inside your dashboard has a dedicated Terms section. Search by keyword — bKash, withdrawal, account closure — to find the relevant clause fast.
HOW WE HANDLE IT

Account Security and Your Data Rights

Account Security

Your account is protected by OTP verification on every login. We do not store your bKash or Nagad PIN — payment authentication happens entirely within your wallet app.

Data Retention

We keep transaction records for the period required under applicable financial regulations. You can request a full export of your account data by writing to our support email.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences in your browser settings at any time without losing account access.

Requesting Changes

To update your registered details — phone number, withdrawal wallet between bKash and Rocket — submit a request through account settings or contact live chat for identity verification steps.

Common Questions About These Terms

These terms apply to anyone who registers and uses an 11x account. Access is subject to your local law and whether your region is eligible — check before opening an account.

We give advance notice inside your account dashboard before any material change takes effect. Minor corrections like typos or formatting do not require prior notice.

Pending deposits that cleared your wallet but have not yet credited your account are reviewed within our standard dispute window. Contact live chat with your bKash or Nagad transaction reference.

You can request account closure through the settings page at any time. Any confirmed balance is returned to your registered withdrawal wallet — bKash, Nagad or Rocket — after identity verification.

Applicable local law governs your use of 11x. Where Bangladesh law restricts a service or feature, that restriction applies regardless of what these terms otherwise permit.

Start with live chat and quote your transaction ID. If unresolved, write to our support email for a formal record. We reference the specific term that applies to your dispute in our reply.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.