What We Collect and Why
When you create an account on 11x, we collect the details you submit: name, email address, mobile number, and the payment method you choose — bKash, Nagad, or Rocket. Each time you fund your account, we log the transaction reference and wallet number so we can
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match deposits to the right account and resolve any query you raise with support. We also collect device and session data — your browser type, IP address, and the pages you visit inside the lobby. This helps us keep your session secure and spot unusual login
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patterns before they become a problem. We do not sell your personal data to third parties. Payment processor partners receive only the minimum data needed to complete a bKash, Nagad, or Rocket transaction. Your wallet PIN and full account credentials are never visible to us —
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those stay between you and your payment app. Data we hold is kept only as long as your account is active or as required by applicable law. You can request a summary of the data tied to your account, or ask us to delete it, by
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contacting support. Whether we can action a deletion request depends on your local law and the eligible region your account falls under.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.