Reference

Legal Terms That Cover Your Account

Access to 11x depends on your local law and whether your region is eligible. These terms cover how we manage your account data, what we expect from you, and how to reach us if something needs to change.

Account rules apply at registrationbKash, Nagad, Rocket payment termsEligibility by local lawData handled per privacy policy
11x Legal Terms That Cover Your Account
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Security and data handling are not afterthoughts at 11x. Your account is protected with OTP-based login verification — every new session from an unrecognised device triggers a one-time code sent to your registered number. We do not store your bKash, Nagad, or Rocket PIN or wallet credentials; payments are authorised through each wallet's own authentication flow. Personal data we hold — name, contact details, transaction history — is kept only as long as your account is active or as local legal obligations require.

OTP Login Verification

Every unrecognised device login requires a one-time code. This protects your account even if your password is compromised elsewhere.

Wallet Payment Flow

We never store your bKash, Nagad or Rocket PIN. All wallet authentication happens inside the respective wallet app, keeping credentials separate.

Data Retention Policy

We hold your data while your account is active and for any period local law requires after closure. You can request a data summary at any time.

Account Closure and Data Deletion

Written closure requests are processed by our support team. We confirm deletion of personal data once the account is fully settled.

CONTACT AND RESOLUTION

Reach Us for Legal or Account Queries

If a term is unclear, your data needs correcting, or a payment record does not match your account, contact us directly. Our support team handles account-level legal queries — data requests, account closure, and payment disputes — and can escalate where needed.

Live Chat Open the live chat from your account dashboard for real-time help with account or payment policy questions.
Email Support Send a written query to our support address for data requests, account closure, or formal policy questions. We reply in writing.
Transaction Disputes For bKash, Nagad or Rocket mismatches, share your transaction reference number and we will trace the payment on our end.

Common Questions About Our Legal Terms

These cover the questions we hear most about account rules, data access, and what our terms actually mean for you.

Access depends on your local law and eligible region. We recommend you check what applies in your specific location before opening an account.

We hold the details you provided at registration, your transaction history, and login records. You can request a full summary by contacting support in writing.

Send a written request through our email support channel. Include your account ID and the specific detail you want corrected. We respond with confirmation once done.

Yes. Submit a written closure request to support. Once your account balance is settled, we process the closure and confirm data deletion in line with our retention policy.

Save your transaction reference number and contact support. We trace the payment on our end. This is separate from any dispute you raise with the wallet provider.

Reach support via live chat or email. For formal disputes, a written record helps. We aim to resolve account-level concerns without escalation wherever possible.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.